Return & Exchange
7 Days Return Policy:
Return can be done if the following condition applied. We accept returns. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a returns or an exchange.
To complete your return, we require a receipt or proof of purchase. Customer has to notify us about the return by Contact us at firstname.lastname@example.org within 24 hours of receiving the item. Please e-mail the following details:
- FASHION KIDA Order ID :-
- Name of the customer :-
- Products which customer wants to return :-
- Reason for returning :-
Two Ways of Returning an Product:
- Return PickUp - Once a request for return email is received, we will generate a reverse pickup request and courier service representative will visit you for the pickup within 1 to 2 days. The courier service representative will issue a courier slip with tracking ID when the item is picked up. It is available for most pin codes.
- Self Return - If the Return Pick-up option is not available in your area or if you choose to return the item yourself, You can return the package using any courier/ postal service of your choice within 5 days of receiving the item.
Conditions for Self Return:
Please remember that the customer is responsible for the returned item till it reaches us. Once the item to be returned is shipped (handed over to the courier company), the customer should return the item you purchased, please E-mail it to: email@example.com the following shipping details:
- Date of Shipment
- Name of the Shipper (Courier Company)
- Tracking Id of the Shipment
No Refund/Only Exchange:
FASHION KIDA do not provide refund on any Products sold. Customers will receive store credit for the entire amount of the returned item, if they meet the terms and conditions set above.
Customer will have to accept all the charges for the return. The returned item will be accepted if it reaches us in the same condition as was received by the customer.
There is no expiry date for the store credit and it can be used at any time in the future
Room no 14/14 Lake view Panchkutir, Powai Mumbai-400076 Maharashtra, India.
About Replacement & Exchange Policy
- GREATS will accept, for exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.
- Products cannot be replace or exchanged after 7 days from the receipt of original order.
- If the customer wants to exchange the item they have received with another piece of the same type (due to defects in the item that they have received), then they can follow the same process as indicated above for a return.
- Please notify in your e-mail that you want an 'Exchange'.
- If you are not satisfied with your purchase, defective piece you can replace or exchange the product and get a full replace or exchange the product for another one. If we cannot provide you the same model again, then we will provide you store credit that you can use at any time in the future.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.